HOME CLEANING FAQ

INFO ABOUT US

• What is your revolving cleaning system and how does it work?

  All Bright’s revolving basic cleaning system was designed by listening to our customer’s concerns, needs, and wants in a cleaning service, into what is now a trusted proven basic cleaning system based on Reliability, Consistency, and Flexibility.

  How it works: the routine is very convenient and customizable. First, you choose the parts and areas of your home you want to be cleaned every time we come. Thus, creating a constant maintenance routine. Second, you choose the areas of your home to be cleaned on a rotating basis, this means areas and places that do not need to be done every time we come. Third, you may switch any item on your cleaning routine for another item that would priority for you on the day of the service. Fourth, you may enhance your cleaning routine by requesting extra services in advance for any particular day of scheduled service such as: inside the oven, inside the refrigerator, a few windows online, or by calling 408-280-1234.

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  What is the initial cleaning and why do I need it? The initial cleaning is a deep detail cleaning designed to thoroughly clean your home including places and areas that have been missed in the regular cleaning routines, such as cobwebs, under and in-between furniture, and inside of appliances. Places where bacteria are more prone to grow.  The initial deep clean would bring up these surfaces and areas to your desired cleaning standards, thus, facilitating the upkeeping with any of the cleaning frequencies recommended, weekly, every other week, or monthly.

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  Who needs an initial deep cleaning? We strongly recommend a deep/detail cleaning when you have not had a professional deep cleaning in the past 60 to 90 days, or you can see any grease or soap scum build-up, dust under or in between the furniture, or cobwebs. The initial deep clean would bring up these surfaces and areas to your desired cleaning standards, which will make it easier to maintain your home in-between cleanings.

• Who provides the cleaning supplies?

  All Bright is a turnkey operation. Our team arrives on-time to your home, or rental with all cleaning products and tools necessary to complete the work. If, however, you have a specific cleaning product you prefer, we will be happy to use it to complete the task.​

• Who do you hire to clean my home?

  We conduct a thorough background check on all of our employees. Additionally, our company and its employees are licensed, bonded and insured, which protects you and your home. Our cleaning staff is trained and supervised, not just in top-of-the-line cleaning techniques, but also in providing superior customer service. Each and every All Bright employee treats your property with respect and would never use profanity, eat, or drink while in your home.

• Which areas do you serve?

  We provide home and rental cleaning services throughout the greater Bay Area, including San Jose, Campbell, Saratoga, Los Gatos, Morgan Hill, Gilroy, Cupertino, Santa Clara, Milpitas, Mountain View, Los Altos, Palo Alto.

VIRTUAL QUOTES

• How Virtual Quotes Work

  During the walkthrough, you will be asked to flip the camera on your device around to point away from you.  Your representative will ask you to walk through your home room by room, discussing which areas need to be cleaned.
  In order to get an accurate quote, it is critical that your representative sees everything to be cleaned.

  So please be sure to show your representative your entire home — including areas such as the Kitchen, Bathrooms, and room-by-room.  Your representative will ask you questions and make helpful suggestions throughout your walkthrough to ensure that your quote is tailored to your cleaning needs.  It can be helpful to bring a notepad along to take notes.  In the event, you lose service or your device freezes during the walkthrough, your representative may ask you to send photos or may call you on the phone while reviewing the online listing of your home.  After the virtual quote, your representative will prepare your quote and email it to you within 30 minutes.

  Although virtual quotes are a new experience for many of our customers, we have been doing them for years and we are confident in our accuracy.  Our representatives are all easy to talk to and will ease any discomfort you may feel about the process.  Afterward, you will be confident that you’re in good hands and that you’ve made a great choice to whom to entrust your cleaning needs.

BOOKING AND PAYING

• How do I pay?

  You may arrange the form of payment with the representative at the time you schedule your service (s) either to pay with a check or charge it on your preferred credit card. After the job is completed, the crew will pick up the check or we will process the credit card payment. After payment, you will receive a receipt in your email.

• How do I book a service?

  You can easily book a service by going to the service page you are interested and clicking on “Quick Quote” or “Book A Consultation”. You can also call us directly at 408-280-1234 or email us at contact@allbright.net.

• Do my services have a guarantee?

  Yes, by calling us within 24 hours, we will send your crew back to redo the items that you were not satisfied at no charge to you.

• What is your cancellation policy?

  Your booking needs to be canceled 48 hours before the service date and time. The cancellation fee will be half of the services booked.

YOUR HOME AND PROPERTY

• Do I have to stay while the cleaning gets done?

  If you prefer, you may stay or take a little “me time!”. Stay in or step out, either way you’ll be amazed at the results of your clean and bright home. If you decide to leave, just instruct the cleaning team how to contact you once they are done and/or how to lock up. If you would like a phone call before the team leaves your place, please let us know.

• What if my property is protected with an alarmed security system?

  Please let us know, at the time of scheduling services, that you have a security system. You can choose to be home when our crew arrives, or you can arrange to provide our cleaning team with safe access to your home on scheduled cleaning days.

• What should I do with my pets on cleaning days?

  It is important for your pet’s and our crew’s safety that we are aware you have pets and where they are located on the property. It is best if your pets are secured in a contained area, such as a fenced yard or kennel while our cleaning staff is on-site. For health reasons, please be aware that our team cannot clean litter boxes or any area containing animal or human waste.

• What should I do with my valuables when your crew is here?

  If you have valuables, such as jewelry, cash, or irreplaceable items, please secure them in a safe and non-accessible place. If you want certain personal, valuable items included in your cleaning, please provide instructions, recommended cleaning products ,and allow the proper time to care for them.

• I have a custom home. Is your staff trained in cleaning high-end materials?

  We understand that custom homes have unique needs. Materials such as granite, marble, and natural woods must be cleaned with extreme care. We spend countless hours training our cleaning team on the appropriate products and cleaning techniques to use with specific materials. Most importantly, we sit down with you and conduct an in-home evaluation to go over the unique qualities of your custom home. Together we establish a personalized program that best answers your custom home’s needs.

MISCELLANEOUS

• Can you help me get my home ready to rent or sell?

  Absolutely. We understand that first impressions are key when your home is on the market to rent or sell. Our specially trained Home Services Advisor will work with you to prepare a plan to clean, restore, repair, and protect the value of your home. Our team of cleaning, restoration, and maintenance experts will then come in to make it a showcase home and fully market-ready to rent or sell.

• Will your crew clean the carpets, if asked?

  We do provide carpet cleaning services, as well as other non-regularly scheduled additional services, such as window washing, pressure washing et. These types of services must be scheduled in advance, and we will send out a separate crew to complete the service. By calling 408-280-1234 one of our representatives will schedule a FREE in-home service evaluation, create a quote email it to you for your approval to be schedule at the day and time of your preference.